The Right Employees

22 October 2014

I read a book a number of years ago "The Loyalty Effect" by Frederick F. Reichheld. I regard it as one of the best in my collection and one which I often refer back to for extra learning! For those of you who are not aware of Frederick F. Reichheld, he is well know for his publications based on the 'Loyalty Business Model' and his authoring of many articles in the 'Harvard Business Review'. He is someone I personally regard very highly. In short though, this blog is going to be based around many of his theories and ideas - many of which I believe combine beautifully with our own. One chapter I really took an interest in was - "Chapter 4: The Right Employees".

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