Developing Personal & Professional Skills

Developing Personal & Professional Skills - Emotional Intelligence Training Course - As managers progress they need to become more resilient, flexible and ‘rounded’ in their approach; to manage themselves and their relationships with others appropriately and effectively enabling them to respond to the ever changing challenges of the business. Increasingly, emotional intelligence (EI) is being recognised as the critical factor in top performing managers and career success. This programme is an introduction to the concept of Emotional Intelligence and how you can easily improve your own ‘EI’.

"Emotional Intelligence"

 

"Overview"

 

As managers progress they need to become more resilient, flexible and ‘rounded’ in their approach; to manage themselves and their relationships with others appropriately and effectively enabling them to respond to the ever changing challenges of the business.

Increasingly, emotional intelligence (EI) is being recognised as the critical factor in top performing managers and career success.

This programme is an introduction to the concept of Emotional Intelligence and how you can easily improve your own ‘EI’.

We use a tried and tested 360° questionnaire that will compare your view, with the view of others, against the 16 key elements that make up an emotional intelligent person.

 

“Day One – The Introduction Workshop”

 

We will use an experiential approach to look at each of the 16 elements in some detail and help you make sense of them from a personal perspective.

You will learn how all of the elements can be developed quickly and easily.

As A Result Of Attending This Day You Will:

  • Understand the 16 behaviour categories and how to develop them to increase your EI.
  • Understand the underpinning theories of Transactional Analysis.
  • Know your strengths and development areas in the 16 behaviour categories of EI.
  • Raise your self awareness and awareness of others who you work with.

 

“The Day Is Very Interactive & Practical, You Will Leave With Lots Of Useful New Skills And Techniques. On The Day We Will Cover:”

 

Outline

  • Welcome & Introductions.
  • An introduction to Emotional Intelligence, background information and why EI is a critical skill in becoming an effective manager/leader in today’s business world.
  • Overview of The 4 Sections of the EI Questionnaire.
  • Introduction of Core Transactional Analysis Theories.

 

4 Sections Of The EI Questionnaire

Section 1 – Core Attitudes

  • Practical listening exercise to highlight and explore the 2 core attitudes of Regard for Self and Regard for Others.
  • Discussion - How does listening increase core attitudes and what else can be done to increase them?

(Scores from the questionnaire will be distributed at the end of each section and participants invited to share their thoughts and feelings on their results.)

Section 2 - Awareness of Self/Awareness of Others

  • Practical exercise to highlight and explore Awareness of Self and Awareness of Others.
  • The exercise will give the opportunity to acknowledge and express individual thoughts and feelings and consider how this impacts on their behaviour. It will also be relevant to ask people to consider how aware they are of other people’s feelings which is the cornerstone of developing positive relationships with others.
  • Discussion – What can be done to increase Awareness?

 

Section 3 - Self Management

  • This section has 6 areas of importance which are: Emotional Resilience; Personal Power; Goal Directedness; Flexibility; Personal Connectedness and Trustworthiness.
  • Short, practical exercises to highlight the different areas.
  • Discussion – What can be done to increase Self Management?

 

Section 4 - Relationship Management

  • This section has 6 areas of importance which are: Trust; Balanced Outlook; Emotional Expression and Control; Conflict Handling; Interdependence and Reflective learning.
  • Short, practical exercises to highlight the different areas.
  • Discussion – What can be done to increase Relationship Management?

 

Introduction Of Core Transactional Analysis Theories

  • I’m OK/You’re OK
  • Drama Triangle and Winners Triangle
  • Ego States
  • Transactions

 

The Final Section Will Allow Time For Participants To Make Sense Of The Complete Report:

  • Solo time for reflection or discussion with our coach(s).
  • What has been highlighted by the report?
  • What do I think I need to develop?
  • What do you want to discuss in tomorrow’s coaching session?

 

“Day Two – Coaching Sessions (Immediately After Day 1)”

 

Overview

The delegates attend pre-arranged, 2 hour coaching sessions with our coach.

Each coach can complete 4 coaching sessions in a day, and so with 12 people it would take 3 days to complete this phase (or alternatively, depending on availability, we can use 3 coaches for one day.)

As A Result Of Attending The Coaching Session You Will:

  • Increase your personal confidence.
  • Develop the ability to bring the best out of yourself and your direct reports.
  • Develop stronger personal relationships.
  • Develop a comprehensive action plan for continuing to develop your EI on an ongoing basis, which you can integrate into your individual development plan.

 

“Day Three – Follow Up & Evaluation (4 – 6 Months Later)”

 

Overview

Discuss and evaluate successful application and the benefits to the delegate, their team and their company - and how to fine tune the action plan for the future.

This Can Be Done In Two Ways:

  • As a whole group (for a group session it will take half a day for 6 people and a whole day for 6 and above).
  • 1 hour telephone-coaching calls.

As A Result Of The Follow Up Session You Will:

  • Explore your successes, progress and issues you may have had.
  • Develop a new or revised action plan.

 

“What Are You Waiting For… Contact Us Now To Book A Consultation & Learn More About This Course!”

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